Quality

Quality Policy

Last Updated: 15-Sep-2025

At 360bydm, we are committed to delivering high-quality 360° virtual tour solutions that empower individuals, businesses, and organizations to showcase their spaces in the most professional, immersive, and reliable way.

Our Quality Policy is built around three core principles: Excellence, Reliability, and Customer Satisfaction.

Our Commitment to Quality

  • We ensure that every feature, plan, and service we provide meets the highest standards of performance, usability, and security.
  • Our platform is continuously monitored and updated to maintain stability, fast performance, and compatibility across devices.
  • We implement industry best practices to protect user data and ensure a safe browsing and sharing experience.

Customer Satisfaction

  • We believe in putting customers first. Your success is our success.
  • We provide responsive customer support to address queries, issues, or feedback in a timely manner.
  • Our 15-day refund policy is designed to give you complete peace of mind when upgrading to a paid plan.
  • We actively seek customer feedback to refine and improve our platform.

Continuous Improvement

  • Technology is always evolving, and so are we.
  • We regularly enhance our platform by introducing new features, improving existing ones, and fixing issues proactively.
  • Our team continuously reviews processes and performance to ensure ongoing quality improvements.

Security & Reliability

  • All user data, virtual tours, and payment information are managed with strict security protocols.
  • We use SSL encryption, secure payment gateways, and global server infrastructure to provide a safe and reliable hosting experience.
  • Regular backups and monitoring ensure minimal downtime and uninterrupted access to your content.

Transparency & Trust

  • We maintain clear and transparent policies regarding pricing, privacy, and refunds.
  • Our Terms & Conditions and Privacy Policy clearly define how we operate and protect our users.
  • We never compromise on integrity and honesty in our business practices.

Our Quality Goals

  1. We offer a 15-day money-back guarantee on all Paid Plans.
  2. Refunds must be requested within 15 days of purchase by contacting our support team.
  3. Refunds will not be granted if the request is made after 15 days, or if the account has violated these Terms.