At 360bydm (“Company”, “we”, “our”, “us”), we respect and protect your privacy. This Privacy Policy explains what information we collect, how we use it, how it may be shared, and how you can manage your data while using our services (collectively, the “Service”). By accessing or using 360bydm, you agree to the practices described in this Privacy Policy. Our policy applies to all visitors, users, and customers who access or use the Service (“Users”).

1. Information We Collect

We collect the following categories of information:

1.1 Information You Provide Directly

  • Account Information:When you create an account, you provide us with your name, email address, and password.
  • Profile Details: Optional profile information like display name, profile picture, or business details.
  • User Content: 360° tours, images, videos, descriptions, or other content you upload.
  • Communication: Messages or emails you send us (e.g., support queries, feature requests).
  • Payment Information: If you purchase a Paid Plan (Pro, Enterprise, or Custom), we collect payment details necessary to process the transaction. Payment details (e.g., credit card) are not stored on our servers and are securely handled by our payment processor (e.g., Stripe).

1.2 Automatically Collected Information

  • Analytics Data: We use analytics tools to measure traffic, usage trends, and performance.
  • Cookies & Tracking Technologies: Cookies, pixels, and local storage help us remember preferences, provide functionality, and improve security.
  • Log Files: IP addresses, browser type, device information, referring/exit pages, clicks, and interaction data.
  • Metadata: Information attached to User Content (e.g., upload date, hashtags, descriptions).

2. How We Use the Information

We use the collected information to:

  • Provide, maintain, and improve our services.
  • Process payments and manage your subscriptions.
  • Deliver customer support and respond to inquiries.
  • Send you service-related updates (e.g., billing, security alerts, new features).
  • Analyze trends and improve user experience.
  • Protect against fraud, abuse, or security threats.
  • Comply with legal obligations.

3. Information Sharing

We do not sell your personal information. We only share your data in limited cases:

  • Service Providers: With trusted third-party providers (e.g., payment processors, analytics partners) to enable core services.
  • Public Content: Any 360° tours or content you make public on our platform may be visible and shareable by others.
  • Legal Compliance: If required by law, legal process, or to prevent fraud, security breaches, or harm.
  • Business Transfers: If 360bydm undergoes a merger, acquisition, or sale, user information may be transferred under the same privacy terms.

4. Your Control Over Information

You can manage or request changes to your personal data:

  • Access & Download: Request a copy of your data.
  • Edit & Update: Modify your profile and account details anytime.
  • Delete Account: Request full deletion of your account and content.
  • Opt-out: Manage cookies or unsubscribe from marketing communications.

EU/EEA users have additional rights under GDPR such as data portability, rectification, and objection to processing.


5. Refund & Return Policy

At 360bydm, we aim for customer satisfaction. If you purchase a Pro or Paid Plan and are not satisfied, you may request a refund within 15 days of purchase.

  • Refunds will only be issued if the request is made within the 15-day period.
  • After 15 days, payments are non-refundable.
  • Refunds do not apply to partially used subscription periods beyond the trial window.
  • To request a refund, please contact support@360bydm.com with your account details and purchase receipt.

6. Data Security

We implement industry-standard security measures (SSL encryption, secure servers, limited access) to protect your personal data. You are responsible for keeping your password safe and secure.


7. International Users

If you access our services from outside [Insert Country of Operation], your information may be transferred, stored, and processed in the United States or other countries. By using our Service, you consent to such transfers, subject to this Privacy Policy.


8. Children’s Privacy

360bydm is not intended for individuals under the age of 13. We do not knowingly collect personal data from children. If we discover that we have collected information from a child under 13 without parental consent, we will delete it immediately.


9. Third-Party Websites

Our platform may contain links to external websites. We are not responsible for the privacy practices or content of these third-party services. Please review their privacy policies separately.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect new practices or regulations. We will notify users of significant changes via email or platform notices. Continued use of the Service after such changes constitutes your acceptance of the revised policy.

11. Contact Us

For any questions, concerns, or privacy-related requests, please contact us at:

Email: support@360bydm.com